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Integration Options Overview

Table Of Contents

The Integration tab shows the available ways to connect Bridgo with external systems, automation tools, and custom applications.

This article gives a high-level overview of each option available in the tab. Detailed setup articles can be created separately for each integration.

📍 Where to Find the Integration Tab #

Go to:

Settings → WhatsApp Settings → Integration

This tab appears for users who have permission to view Integration settings.

Some actions, such as generating keys or enabling integrations, may require edit permission and an eligible subscription plan.

🧩 What You Can Manage in This Tab #

The Integration tab includes:

  • 🔑 Main API Key
  • 🚀 Trigger Notifications API
  • 👥 Manage Contact API
  • ⚡ Zapier Integration
  • 🛒 WooCommerce Integration

🔑 Main API Key #

At the top of the Integration tab, you can see your platform API Key.

This key is used to authenticate API requests from external systems.

You can click the copy icon beside the API key to copy it.

Use this key carefully because it grants access to integration endpoints connected to your company account.

📘 API Reference #

The tab includes an API Reference button.

Use this button to open the full API documentation page.

The API Reference helps developers understand:

  • Available endpoints
  • Required headers
  • Request format
  • Sample payloads
  • Integration behavior

🚀 Trigger Notifications API #

The Trigger Notifications API lets external systems send WhatsApp notifications through Bridgo.

This section shows:

  • The request URL
  • A copy button
  • A Sample Payload button

Use this API when another system needs to trigger a WhatsApp message, such as:

  • CRM event
  • Order update
  • Booking confirmation
  • Payment reminder
  • Support notification
  • Internal business workflow

The API is usually used with transactional templates or predefined notification flows.

👥 Manage Contact API #

The Manage Contact API lets external systems create or update customer records in Bridgo.

This section shows:

  • The request URL
  • A copy button
  • A Sample Payload button

Use this API when another system needs to sync customer data into Bridgo.

Common use cases include:

  • Add new website leads
  • Update customer details
  • Sync CRM contacts
  • Add customers from forms
  • Update phone numbers or email addresses
  • Assign customer source or metadata

⚡ Zapier Integration #

The Zapier Integration lets you connect Bridgo with thousands of apps through Zapier.

Examples of apps you can connect include:

  • Google Sheets
  • Google Forms
  • Typeform
  • HubSpot
  • Shopify
  • WooCommerce
  • Calendly
  • Mailchimp
  • Stripe

The Integration tab shows whether Zapier is currently:

  • ✅ Enabled
  • ❌ Disabled

If your plan supports Zapier, you can use the toggle to enable or disable it.

🔐 Zapier API Key #

When Zapier is available on your plan, the tab includes a Zapier API Key section.

Available actions include:

  • 🔑 Generate API Key
  • 🔁 Rotate API Key
  • ❌ Revoke Key
  • 📋 Copy Key

Important notes:

  • The key is shown only once when generated.
  • Keys are stored securely as a hash and a salt.
  • Rotating a key revokes older keys immediately.
  • Revoking a key disables Zapier access for the tenant scope.
  • Zapier uses the key as:
    Authorization: Bearer <key>

🛒 WooCommerce Integration #

The WooCommerce Integration lets you connect a WooCommerce store to Bridgo.

It is designed to capture WooCommerce events and trigger WhatsApp messages through Bridgo.

Supported use cases include:

  • New order notifications
  • Cash on delivery order notifications
  • Order status updates
  • Abandoned cart reminders

The tab shows whether WooCommerce integration is currently:

  • ✅ Enabled
  • ❌ Disabled

If your plan supports WooCommerce, you can use the toggle to enable or disable event ingestion.

🔐 WooCommerce API Key #

When WooCommerce is available on your plan, the tab includes a WooCommerce Plugin Access section.

Available actions include:

  • 🔑 Generate API Key
  • 🔁 Rotate API Key
  • ❌ Revoke Key
  • 📋 Copy Key
  • ⬇️ Download Plugin
  • 📊 Open Report

The key is used by the WooCommerce plugin as:

Authorization: Bearer <key>

⚙️ WooCommerce Configuration Details #

The WooCommerce section also shows configuration values needed by the plugin.

These include:

  • 🏢 Company ID
  • 🌐 API URL
  • 📋 Copy buttons

These values are used when connecting the WooCommerce plugin to your Bridgo account.

🧾 WooCommerce Supported Events #

The Integration tab lists supported WooCommerce events, including:

  • order.created
  • order.created.cod
  • order.status.pending
  • order.status.on-hold
  • order.status.processing
  • order.status.completed
  • order.status.cancelled
  • order.status.failed
  • order.status.refunded
  • cart.abandoned

Each event can be used to trigger a WhatsApp message based on WooCommerce activity.

🧩 WooCommerce Event Rules #

The WooCommerce Event Rules section lets you control which WooCommerce events are active.

For each event, you can:

  • Enable or disable the event
  • Select the transactional template/message linked to the event
  • Save WooCommerce rules

This allows you to decide exactly which WooCommerce actions should send WhatsApp messages.

💳 Plan Restrictions #

Some integrations may not be available on all plans.

If your current plan does not support an integration, the tab shows an Upgrade button instead of the integration controls.

This may apply to:

  • Zapier Integration
  • WooCommerce Integration
  • API key generation
  • Event ingestion controls

🔎 Common Questions #

Can I use the Integration tab for custom systems? #

Yes. Use the API Key, Trigger Notifications API, and Manage Contact API for custom systems.

Can I connect Bridgo to no-code tools? #

Yes. Zapier is designed for connecting Bridgo with external apps without custom development.

Can I connect an online store? #

Yes. WooCommerce integration is available for WooCommerce stores using the Bridgo plugin.

Are API keys shown again later? #

Zapier and WooCommerce-generated keys are shown only once. If you lose a key, rotate or generate a new one.

🧠 Best Practices #

  • 🔐 Store API keys securely.
  • 👥 Give integration access only to trusted admins or developers.
  • 🧪 Test integrations before enabling them in production.
  • 🔁 Rotate keys if you suspect they were exposed.
  • ❌ Revoke keys that are no longer used.
  • 📋 Use copy buttons to avoid typing mistakes.
  • 🛒 Review WooCommerce event rules before activating store messages.
  • 📘 Use the API Reference for exact request formats.

✅ Summary #

The Integration tab is the central place for connecting Bridgo with external systems.

It includes API access for custom development, Zapier for no-code automation, and WooCommerce tools for eCommerce workflows. Each integration has its own purpose, access controls, and setup requirements, so detailed setup articles should be created separately for each option.

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Updated on May 31, 2026