Support from the Bridgo Team

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Getting Started

4

Creating and configuring your first account
Platform Overview
Using the Header Tools and Notification Center
WhatsApp Business Cloud API Onboarding Guide

Analytics & Dashboards

6

Automation Insights
Chatbot Insights
Contact Insights
CTWA Referral Insights
Media Library Insights
Messaging & Conversations Overview Dashboard

WhatsApp Tools

5

Creating and Managing WhatsApp QR Code Messages
Managing the WhatsApp Media Library
Managing WhatsApp Flows
Managing WhatsApp Templates
Viewing and Exporting CTWA Referral Records

WhatsApp Settings

5

Configuring Basic Auto Replies and Email Notifications
Configuring Click to WhatsApp Ads Settings
Configuring WhatsApp Webhook
Editing Your WhatsApp Business Profile
Integration Options Overview

Manage Contacts

5

Blocked Contacts (Coming Soon)
Contact Segments (Coming Soon)
Creating and Managing Contact Groups
Creating and Managing Contact Labels
Managing Contacts and Customer Profiles

Admin Settings

6

Editing Your Company Profile
Managing Agent Permissions
Managing Agents and User Access
Managing Billing, Invoices, and Renewals
Managing Subscription Plans
Understanding Usage Limits

Broadcast Campaigns

3

Creating Your First Broadcast
Managing Broadcast Logs and Campaign Reports
Reviewing and Managing Conversation Logs

Automation

4

Building Chatbot Flows with the Chatbot Builder
Creating and Managing Auto Replies
Creating and Managing Chatbots
Creating and Managing Transactional Templates

GIS Tools

1

Creating and Managing Business Branches

Live Chat

1

Using the Live Chat Inbox

Integration Guide

3

API Reference Overview
Connecting Bridgo with Zapier
Connecting WooCommerce with Bridgo

Troubleshooting

4

Broadcast Messages Not Sending
Common FAQs for New Users
Invalid Access Token Error
Webhook Not Receiving Messages

AI Assistant

4

Escalating to Human Agents
How the AI Assistant Works
Managing AI Behavior and Tone
Training the Assistant with Your Data

WhatsApp Product Catalog

4

Adding and Managing Products
Connecting Your Catalog
Handling Orders and Inquiries
Sharing Catalog Items in Chat

Click to WhatsApp Ads (CTWA)

4

Creating CTWA in Meta Ads Manager
Linking Ads to Specific Templates or Flows
Measuring Conversions and ROI
What Are Click to WhatsApp Ads?

WhatsApp Flow

4

Collecting User Inputs and Feedback
Creating a New Flow
Introduction to WhatsApp Flows
Testing and Publishing Flows

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Blocked Contacts (Coming Soon)

Blocked Contacts (Coming Soon)

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Updated on May 31, 2026

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