Support from Bridgo Team

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Frequently Asked Questions

General Questions

  • How do I get started?

    Simply sign up for our SaaS, connect your WhatsApp Business Account using the Meta Cloud API, and you can start managing conversations within minutes.

  • What kind of automation can I set up?

    You can set up auto-replies, chatbots, workflow triggers, ticket creation, and follow-up reminders to save time and improve response rates.

  • How many agents can use the system?

    You can add unlimited agents depending on your subscription plan. Each agent can be assigned specific chats and permissions.

  • Can I integrate with my CRM or ERP?

    Yes. We support integrations with Salesforce, Microsoft Dynamics, HubSpot, Zoho, and custom ERPs via Rest API.

  • Is customer data secure and compliant?

    Yes. We follow enterprise-grade security, GDPR compliance, and Meta’s end-to-end encryption policies to ensure all customer data is safe.

  • Can I use WhatsApp for marketing campaigns?

    Absolutely. Our SaaS lets you create and send bulk messages using WhatsApp-approved templates, segment customer lists, and track campaign performance.

  • Do I need a WhatsApp Business Account to use this service?

    Yes. You need a WhatsApp Business Account (WABA) connected to Meta’s Cloud API. Once connected, our platform gives you full control over messaging, automation, and analytics.

  • What is Digital Bridge WhatsApp Cloud SaaS?

    Digital Bridge WhatsApp Cloud is a SaaS platform that allows businesses to manage customer conversations, send broadcast messages, automate workflows, and integrate WhatsApp with CRM/ERP systems.